Terms and Conditions

These terms and conditions outline the rules and regulations for the use of www.nastylifestyle.com's Website. 

www.nastylifestyle.com is located at:

Nasty Lifestyle Ltd
12A Queenspark West Drive
Bournemouth
Dorset
BH8 9BZ
Company Reg: 9843379

1. Ordering, confirmation of order and entering into a purchase agreement

When you are ordering products on Nasty Lifestyle's website you obtain a confirmation of your order. By obtaining a confirmation of your order, you are entering into an agreement with Nasty Lifestyle and you are accepting these terms and conditions of purchase. This means that you agree to abide by these terms in their entirety, and that you have read the information about personal data and agree to the use of personal information and cookies according to Nasty Lifestyle's privacy policy.

2. Point in time of agreement

These terms and conditions apply when the consumer (“you”) is placing an order with www.nastylifestyle.com, “the Website,” and its subpages. When Nasty Lifestyle has confirmed your order, you have entered into an agreement with Nasty Lifestyle Ltd, company registration number 9843379. These terms and conditions are applicable for you in your capacity as a consumer when ordering Nasty Lifestyle’s products on the Website.

 

3. Disclaimers

Nasty Lifestyle do not assume responsibility for image or typing errors on the website. This includes but is not limited to errors in product description or technical specification, incorrect prices or adjustments of prices or incorrect information of stock availability. Nasty Lifestyle reserves a right to correct such errors and to change or update information at any time. Nasty Lifestyle is not liable for delays or lack of stock, from the point in time at which order is placed and before Nasty Lifestyle confirms the order. Nasty Lifestyle reserves a right to inform you if any incorrect price has been set on an item that you ordered and will stay the approval of the new price before Nasty Lifestyle proceeds with your order. All image information on the website should be exclusively regarded as illustrations. These illustrations cannot be guaranteed to reproduce the number of items you receive, or the product's exact appearance, features or origin. Information on the website that comes from a third party is not Nasty Lifestyle's responsibility.

4. Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

5. Intellectual property etc.

The Website and all the contents of the Website is owned by Nasty Lifestyle. Information on the Website is subject to protection by intellectual property legislation and marketing legislation. The reproduction of and making available to the public of product names, pictures, graphical design, layout and information about products, services, and other content, cannot be done without prior written approval by Nasty Lifestyle.

6. Personal data

Link to Klarna data protection policy. Link to Nasty Lifestyle data protection policy.

7. Right to cancel orders

You have the right to cancel your purchase without presenting a reason within thirty (30) days. The time frame within which you have a right to cancel the order, commences from the point in time at which you received the last product in your order in your possession. Certain products are exempted from the right to cancel. If you want to use your right to cancel an order you shall send a written message to Nasty Lifestyle regarding your decision to cancel the order (for example through email). The products subject to cancellation must be returned without broken seal and must not have been used and shall be undamaged. The product must be returned in the original packaging, with tags and labels retained.

In the event that you have used a bonus check in connection with placing an order, which you chose to cancel, repayment will be made by way of a gift card or credit receipt.

In the event that you have used a discount code or campaign offer for the product ordered, which order you have canceled, the discount code or campaign offer will not be reactivated, i.e., the discount code or the campaign offer will be considered as used and cannot be enforced by you any longer.

When returning a product subject to a campaign offer, you may place a new order if the product in question is still subject to the campaign offer on the Website.

Nasty Lifestyle assumes liability for the product when the product is returned from you from the time at which you have transferred the product to a carrier. You may not be held liable for the product if the product is harmed or disappears from the time at which the product has been transferred to the carrier, unless Nasty Lifestyle can prove that you have been negligent, e.g., by not having adequately packaged the product, or if you have stated the wrong address for your return. Please make sure you return the product as a parcel and keep the number for your return until you have had your repayment paid or until you have been contacted.

You are liable for the cost of the return of the cancelled order when you utilise your right to cancel.

8. Right to cancel order

In the event that you cancel the order and return the product, the product must be sent to Nasty Lifestyle within 14 days from the time at which you sent your message to cancel the order on the Website.

You will receive your repayment at the latest 14 days following your information to us about your cancellation of your order. We have the right to stay the repayment until we have received the returned product or when you have produced evidence that you have returned the product, whichever occurs first. We will use the same means of payment for repayment as was used when you placed the order. Change of means of payment will not accrue any additional fee for you.

You assume the cost of the return of the product when you cancel your order.

If you do not pick up a delivered product, we will charge a fee of £5.

9. Gift card

In the event that you have returned a product using a gift card, we urge you to contact customer service and you will obtain a new gift card.

10. Gifts and samples

When returning products gifts and samples in connection with the order, shall be returned to Nasty Lifestyle.

11. Replacement of product

In the event that the product purchased is not defected, we do not offer a new product to replace the purchased one, but merely cancelation and repayments.

You therefore have to cancel your order and return the product and obtain repayment. You may thereafter place a new order with the product you want to order.

You may not cancel and obtain repayment in the event that the product was subject to a campaign offer and the campaign period has expired. You may not obtain a replacement in the event that the product has been sold out.

12. Complaints

All products that you purchase from Nasty Lifestyle should be of the highest quality. In the event you receive a product which is defected, you should file a complaint with us as soon as you have detected the defect. In the event that you want to file a complaint as a result of a defected product, please take pictures of the product and file your complaint by emailing Nasty Lifestyle at hello@nastylifestyle.com. You must also file a complaint in the event of delayed delivery within a reasonable time from the time at which the delivery should have been made.

Each complaint is treated and assessed manually. It may therefore take between 14-30 days before a decision is made and can be communicated to you. Non-approved complaints are returned to the buyer.

In the event that you have questions with regard to the returning of purchased products and replacements, please chat with our customer service.

13. Returning and replacements of underwear and swim wear

As for swim and under wear, hygiene is of greatest importance when it comes to returning and replacing such products. Other terms and conditions for the replacement and returning of swim and under wear therefore apply. When you purchase a bikini bottom the product is accompanied with a sanitary plastic seal in the crotch. In order to be permitted to return such a product, the seal needs to be intact. In the event that the seal is broken, neither the right to cancel the order nor the right to open purchase applies. The product will in such an event be returned to you.

 

14. Personal information

We process data according to GDPR. We have a legal right to process personal data to fulfil our obligations under agreements with you when you purchase products on our Website. We process personal data for purposes of being able to fulfil our obligations under the agreements with you when you purchase products on the Website. Please find attached information about the identity of the controller, contact information, contact information to the data processing officer, the purpose of processing of personal data, the legal basis for the processing of personal data, recipients of personal data, whether we transfer personal data to a third country, the period during which personal data is being processed, the registered rights of accessing personal data, rectifying persona data, erasure of and limitation of processing of personal data, the right of objection to the processing of personal data, information about data portability, the registered’ s right to consent to the processing of personal data, the registered’ s right of complaining with the data processing authority, information about automated decision making.

15. Governing law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 49-51 Bow Lane, London, EC4M9DL.

Questions and Contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at hello@nastylifestyle.com

(10/02/22)